Rondesse FAQs

Rondesse FAQs (updated)

1. What is Rondesse?

Rondesse is a company specializing in fraud detection, prevention, and recovery. We provide access to comprehensive solutions, offering services in cybersecurity, legal assistance, technical support, mental health, and more. These services are integrated into one holistic solution to address all aspects of protection. Rondesse advocates for digital safety, emphasizing that it is not just about cybersecurity, which is why we offer a wide range of complementary services and solutions.

2. What services does Rondesse offer?

Our services include:

  • Integrated Digital Protection: Norton LifeLock, Identity IQ, Efani, Akko, and Rocket Lawyer partnerships for enhanced security.

  • Cybersecurity and Device Protection: Threat assessments, military-grade SIM security (Efani), and device protection through Akko.

  • Professional Expertise: Rondesse Legal attorneys, Certified Cyber Investigators and Security Experts, Certified Public Accountants and Forensic Accountants, and Psychologists from BetterHelp.

  • Rondesse Fraud SOS: Instant fraud intervention via our Fraud SOS hotline, accessible through the Rondesse Dashboard.

  • Rondesse Concierge-Level Assistance: Dedicated concierges providing personalized, empathetic support for technical issues, fraud prevention, and general life assistance.

  • Rondesse Risk Rating: Part of our upcoming AI-powered platform to help clients stay informed and proactive against emerging threats.

  • Business Solutions:

    • Network Administration and Security: 24/7 network monitoring, secure infrastructure design, data encryption, backup solutions, and firewall/VPN implementation.

    • Administrative Support: Document drafting, communication management, unlimited notarizations, and file management.

    • Accounting and Financial Services: Book audits, tax planning, IRS correspondence, and support from QuickBooks Pro-Advisors.

    • Staffing Solutions: Flexible co-managed staffing for customer support, bookkeeping, HR management, project management, social media, and graphic design.

3. Who are Rondesse’s partners?

Rondesse collaborates with trusted organizations, including Norton LifeLock, Identity IQ, Rocket Lawyer, BetterHelp, and even law enforcement agencies outside the US, to deliver high-quality services.

4. Who can benefit from Rondesse’s services?

Everyone! However, we prioritize reaching:

  • Senior Living Facilities and Retirement Communities: Ensuring older adults are coping and protected in today’s digital era.

  • Small and Medium Enterprises (SMEs): Enabling business owners to offer our services along with theirs for mutual benefits.

    • Financial Institutions and E-commerce Businesses.

  • Government Agencies: Partnering to prevent scams and help victims recover.

  • Individuals: Seeking comprehensive personal or family protection plans

5. How is Rondesse different from other service providers?

  • Comprehensive Solutions: We bundle cybersecurity, legal, technical, and mental health services into a single package.

  • Concierge Assistance: Our team provides personalized support to address each client’s unique needs.

  • Reputable Partners: We collaborate with industry leaders to ensure high-quality service delivery.

  • Scam Recovery Expertise: Specialized in scam defense and recovery to protect assets and identities.

  • Flexible Plans: Customizable solutions to fit varied client needs.

6. Is Rondesse a cybersecurity company?

While cybersecurity is a major focus of our offerings, our services extend well beyond it. Rondesse provides a wide array of services, including legal, technical support, mental health, and accounting solutions, ensuring all-around protection and support.

We investigate fraud incidents, recover assets where possible, and implement measures to prevent future occurrences. Our Scam/ Fraud Protection Services cater to both individuals and businesses, providing customized support and recovery strategies.

8. What is included in a typical Rondesse subscription?

  • Digital protection through Norton LifeLock and Identity IQ.

  • Remote technical support and Akko device protection.

  • Online threat assessments by certified cybersecurity experts.

  • Rocket Lawyer subscription and Rondesse Legal guidance and discounted legal services.

  • Mental health support via BetterHelp.

  • Concierge assistance for personalized client support.

  • AI-powered risk ratings (upcoming feature).

9. How do I contact Rondesse for support?

You can reach our concierge team through our website or dedicated support hotline. Our team is ready to assist with inquiries, troubleshooting, or ongoing cases.  

888-533-3002

10. Does Rondesse operate 24/7?

While we ensure high availability, we prefer to emphasize premium assistance and responsiveness over specific timeframes. Clients can rest assured that their concerns will be addressed in a timely manner.

11. How can I sign up for Rondesse services?

Visit our website to explore our subscription plans or contact our team directly for a consultation to determine the best solution for your needs.

12. Does Rondesse offer solutions for businesses?

Yes, we provide tailored packages for businesses, including scam protection and recovery services, cybersecurity assessments, and technical support. Our solutions are particularly valuable for senior living facilities, financial institutions, and e-commerce enterprises.

13. What are Rondesse’s scam protection services for businesses?

We Provide Operational Solutions (Business Essentials)

  • Network Administration and Security: 24/7 network monitoring, secure infrastructure design, data encryption, backup solutions, and firewall/VPN implementation.

  • Legal Administrative Support: Document drafting, communication management, unlimited notarizations, and file management,

  • Accounting and Financial Services: Book audits, tax planning, IRS correspondence, and support from QuickBooks Pro-Advisors.

  • Staffing Solutions: Flexible co-managed staffing for customer support, bookkeeping, HR management, project management, social media, and graphic design.

We offer the following Partnerships: 

SRC - We offer a dedicated scam response coordination (SRC) service to help businesses address scam-related concerns from their clients. This includes investigating cases, clearing the company’s name if needed, and going after scammers when appropriate.
Reselling or Bundling Rondesse Services - Businesses can resell or bundle Rondesse's cybersecurity and scam protection services with their existing offerings, enhancing the value of their products.
Senior Protective Services (SPS)  - This service is tailored specifically for senior living facilities and organizations. Rondesse partners with these facilities to offer scam protection and other related services to their residents.

14. How does Rondesse support mental health?

We recognize the emotional toll scams and frauds can take, which is why we partner with BetterHelp to provide affordable access to professional mental health support.

15. Can I customize my Rondesse subscription?

Yes, we offer flexible plans to cater to individual and business-specific needs. Contact our concierge team to discuss your requirements and design a plan that suits you.

16. How secure is my information with Rondesse?

We prioritize your privacy and security. All data is handled in compliance with the highest industry standards and is only accessed by authorized personnel to serve your needs.

17. Where is Rondesse headquartered?

Rondesse operates primarily as a remote company  to serve clients globally, but maintains a presence in Georgia. For specific inquiries, please contact our support team.

18. Does Rondesse provide free consultations?

Yes, we offer initial consultations to help prospective clients understand our services and identify the right solutions for their needs.

19. Can I upgrade my Rondesse plan?

Absolutely. Clients can upgrade or modify their plans at any time by contacting our concierge team.

20. What is Rondesse's unique selling proposition (USP)?

Rondesse’s USP is our integrated and coordinated solutions, managed by dedicated account managers whom we call concierges. This approach ensures personalized service, reflecting the impact of having a personal concierge. Our team collaborates with companies and law enforcement to protect clients and help them recover from frauds and scams. Additionally, Rondesse SOS helps detect and prevent frauds and scams, providing instant intervention. Our upcoming AI and platform development features include risk ratings, empowering clients to stay proactive and secure against emerging threats.

22. What is Rondesse Legal’s role?

Rondesse Legal is our primary counterpart and partner for legal services. It is important to note that Rondesse and Rondesse Legal are two distinct entities, as required by law.


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